FREQUENTLY ASKED QUESTIONS

Our showrooms are open year-round. To ensure personalized attention, we encourage you to make an appointment prior to your visit. Please call headquarters ar 877.788.8100 to schedule an appointment with one of our Event Specialists.

We provide an on-call technician 24 hours a day 7 days a week for emergency situations for our current customers. If you are a current customer and have an emergency after business hours and need to speak to someone immediately please call 412-579-6139 to reach All Occasions Party Rental’s after hours emergency line.

Rates on rental items are quoted on a “per event” basis. Extended rental rates are available by calling an event specialist.

Delivery and pick-up are available. This fee is based on or upon your ZIP code. Please call our event specialists for a round-trip delivery and pick-up fee for your area. Please see our Delivery Area Map for further information.

After-hours delivery/pick-up is available to customers at an additional charge. This service is designed to accommodate any deliveries/pick-ups that cannot be scheduled during our normal hours of operation.

A credit card is required to be placed on file, and a 50% deposit is required to secure your reservation. The balance of the order is due seven (7) business days prior to delivery. Customers who are picking up their items from our warehouse location can pay the final balance upon pick-up and they must present a drivers license and a major credit card. For established event professionals we offer a house account option and a tax exempt form available on our Resource Forms Page. We accept the following forms of payment: cash, personal and business checks, Visa, MasterCard, American Express and Discover.

If the order is cancelled 30 days or more prior to the delivery date of your order, your deposit is fully refundable less any consulting, site survey, or CAD drawing fees as agreed to. For cancellations made within 30 days of your delivery date, the fee is equal to half the cost of the order or a minimum of $100.00, whichever is greater. Special orders are non-refundable.

If you’re looking for a particular item and don’t see it on our website, ask our event specialists or make a suggestion at info@allparty.com or 877.788.8100. The item you’re looking for might already be under consideration; plus, we love getting new ideas from our customers!

A trained representative can prepare a 3-D electronic drawing for your event that will indicate the location of tables, chairs, dance floor, etc. This allows the customer to review the layout prior to the event.

A trained representative can prepare a 3-D electronic drawing for your event that will indicate the location of tables, chairs, dance floor, etc. This allows the customer to review the layout prior to the event.

An event creative director is available to provide support with rental equipment issues that may occur. For an additional charge, we will remain on-site for the event duration. This service must be scheduled prior to delivery.

Absolutely. We provide set up and strike services for all of our furniture and decor products. To best serve you, we limit our product handling to our most experienced Marbella team. We deliver, set up all products to their exact location and will remove all products so you don’t have to worry. We do this to ensure the highest quality product and to completely satisfy our customers.

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