WHO CAN I TALK TO ABOUT MY EVENT?
Our highly trained event specialists will evaluate the space for your event to determine the best indoor and outdoor layout. We make recommendations to best suit your event and will serve as your #1 resource. No matter who you speak with, you can rest assured that we are extremely knowledgeable and will accommodate your needs. Don’t worry…we’ve seen it all!
WHAT AREAS DOES MARBELLA SERVE?
Our uniformed delivery team serves Pennsylvania, West Virginia, Ohio, Maryland and New York. The status of each order is monitored. The delivery/pick-up fee is based on the delivery ZIP code. Please see the Delivery Area Map.
CAN I GET AN EVENT LAYOUT?
A trained representative can prepare a 3-D electronic drawing for your event that will indicate the location of tables, chairs, dance floor, etc. This allows the customer to review the layout prior to the event.
I NEED DELIVERY AND PICKUP SERVICES.
After-hours delivery/pick-up is available to customers at an additional charge. This service is designed to accommodate any deliveries/pick-ups that cannot be scheduled during our normal hours of operation. Time sensitive deliveries/pick-ups are available to customers that require a specific delivery/pick-up time. We can also schedule a specific time during our normal hours of operation to accommodate any busy schedule.
WILL THERE BE SOMEONE ON-SITE AT MY EVENT?
An event creative director is available to provide support with rental equipment issues that may occur. For an additional charge, we will remain on-site for the event duration. This service must be scheduled prior to delivery.
CAN OUR EVENT BE SETUP AND TAKEN DOWN?
Absolutely. We provide set up and strike services for all of our furniture and decor product. To best serve you, we limit our product handling to our most experienced Marbella team. We deliver, set up all products to their exact location and will remove all products so you don’t have to worry. We do this to ensure the highest quality product and to completely satisfy our customers.
WHAT HAPPENS IF I NEED HELP AFTER REGULAR BUSINESS HOURS?
If you are a current customer and have an after-hours emergency and call us to speak to a representative at 412-391-3088. A representative is on-call 24-hours a day seven days a week for emergencies. This service provides peace of mind and confidence to our customers for flawless events.