WHAT TYPE OF FILE DO I NEED??

All files must be submitted at 300 dpi resolution or higher or vector format. Vector files are preferred. Acceptable formats are EPS (original artwork), AI (original artwork), TIFF, (saved at highest resolution), JPG (saved at highest resolution) and PDF (original artwork). If they are below 300 dpi they are considered low-resolution and may print blurry. Printing can only be as good as the artwork. We will not be responsible for poor quality printing due to poor artwork, for any misspellings, errors or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it. Files not matching the guidelines outlined in this section may cause your order to be delayed or additional charges may apply. If you’re working with a third party, such as a designer or photographer, they should be informed of our criteria.

HOW DO I SUBMIT MY FILE(S)??

Complete the online form on the Send Us A File page. You can upload up to five files at one time. If you have any questions about ordering please call one of our talented event specialists at 844-208-8219.

HOW LONG WILL THE PROCESS TAKE??

If you have print ready files, then this is considered a regular print process takes, which takes two weeks from the time you submit your file(s) prior to your event’s delivery date. The custom design and printing process requires an additional two weeks. See the custom design section below.

WILL I RECEIVE A PROOF??

Yes. We always want you to see and approve your final design before we print it. We’ll email your proof within two full business days from the time you submit your file(s). You can make two rounds of edits before signing and approving your proof. If you need more edits additional charges apply. Each piece of furniture you are getting printed will have its own proof, so you may receive multiple proofs to review and approve. Please be aware that your final signed proof is due back to us four full business days prior to your delivery date.

CAN I GET A CUSTOM DESIGN??

Absolutely, and we encourage it! The custom design process is different than the regular printing process above. We can produce any custom designs and graphics for your event. We have a fabulous in-house marketing team that can work with you to create original designs. Your first consultation with us is free and can be done in person or over the phone. Our meeting needs to happen four weeks prior to your event’s delivery date. After our meeting, we will send you an estimate outlining the number of hours it may take us to complete your custom design. Our current hourly rate is $90.00/hour. After you sign this estimate we’ll begin your custom design.

HOW MUCH DOES THIS COST??

We require a 50% deposit on all reservations before starting print production. Your order must be paid in full prior to delivery. Quotes/pricing/estimates are valid for 30 days unless stated otherwise. This is subject to approving submitted artwork (or approving the estimate for custom design work) to confirm final pricing. We reserve the right to change pricing without notice.

WHAT IF I WANT TO USE SOMEONE ELSE'S ARTWORK OR PHOTOGRAPHY??

We encourage all kinds of designs and photographs. However, we cannot print artwork, designs, logos or photographs without the original artist’s authorization. In order to print artwork, designs, logos or photographs that are registered trademarks or protected by copyright, we require a Registered Trademark Release Form signed by the original artist – we will send you this form. This is to protect all parties from any liability. We suggest that you do not to submit Google, Pinterest, etc… images without having the original artist’s authorization.

CAN I CANCEL MY ORDER??

Yes, to be refunded you can cancel any time before you sign your proof for the regular printing process, or before your final estimate is signed for custom printing. Once you sign your final proof for the regular print process, or the estimate for custom printing, you are responsible for the full payment.

I HAVE MORE QUESTIONS.?

If your question isn’t answered here, we’re more than happy to help you over the phone or in person. If you have questions not answered here, check out our Main Event Branding Page, call one of our talented event specialists at 844-208-8219 or stop in to see us for more information.

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